Operations Coordinator Lebanon

Job Title: Operations Coordinator (Freight Forwarding Company)

Job Summary: As an Operations Coordinator in a Freight Forwarding Company, you will play a vital role in ensuring the efficient and seamless movement of goods, from the point of origin to the final destination. You will be responsible for coordinating various aspects of the logistics process, working closely with clients, carriers, and internal teams to ensure the smooth execution of freight shipments. This role requires strong organizational, communication, and problem-solving skills.

Key Responsibilities:

  1. Shipment Coordination:
    • Plan and coordinate the movement of freight shipments, including air, ocean, and ground transportation, to ensure timely delivery.
    • Verify shipment details, including cargo contents, weight, and dimensions.
    • Select appropriate carriers and service providers to meet client requirements.
  2. Documentation:
    • Prepare and manage all necessary shipping documents, including bills of lading, export/import documentation, and customs declarations.
    • Ensure compliance with international regulations and trade agreements.
  3. Communication:
    • Maintain regular communication with clients, carriers, and internal departments to provide shipment updates and address inquiries.
    • Act as a point of contact for clients, addressing their concerns and resolving issues.
  4. Tracking and Monitoring:
    • Use transportation management systems and tracking tools to monitor the progress of shipments.
    • Address any delays or issues in transit and provide solutions to maintain on-time deliveries.
  5. Customs and Regulatory Compliance:
    • Stay informed about customs regulations, import/export laws, and trade compliance requirements.
    • Ensure all shipments adhere to relevant regulations, and assist with customs clearance processes.
  6. Problem Resolution:
    • Identify and address any issues that may arise during the shipping process, such as damaged goods, delays, or logistical challenges.
    • Work proactively to find solutions and mitigate disruptions.
  7. Reporting:
    • Generate reports on shipment status, performance metrics, and operational efficiency.
    • Use data analysis to identify trends and areas for process improvement.
  8. Team Collaboration:
    • Collaborate with various internal teams, such as sales, customer service, and warehouse personnel, to ensure a unified and efficient operation.

Qualifications and Requirements:

  • Previous experience in freight forwarding, logistics, or a related industry.
  • Strong understanding of international shipping regulations and trade compliance.
  • Proficiency in transportation management software and Microsoft Office applications.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of customs clearance procedures is a plus.
  • Flexibility to adapt to changing priorities and client needs.

This Operations Coordinator role is crucial for the success of a Freight Forwarding Company. The position demands a high level of organization, attention to detail, and the ability to manage logistics processes effectively, ensuring the timely and secure transportation of goods for clients.